Accidents happen.
Guardian protects.

Protection Plan Service Request

To file a service request, please contact a customer service representative at 800-527-8485 between 8:00 AM and 5:00 PM Eastern Time, Monday through Friday. Report covered stains or damages within the time frame stated on your service plan.

Please have your printed or electronic copy of the Guardian Service Plan (with plan number) available when you place the call. 

NOTE: If you purchased a protection plan in Washington State call the number below that matches your purchase date.

  • If you purchased your plan between May 1, 2013 and January 31, 2017, call Customer Service at 1-800-238-6581 for assistance Monday through Friday from 8:00am - 9:00pm or Saturday from 9:00am -5:00pm ET.
  • If you purchased your plan on or after February 1, 2017, call Guardian at 1-877-680-2623 for assistance Monday through Friday from 8:00am - 9:00pm or Saturday from 9:00a - 5:00 p ET.
Feedback

"It is comforting to know that some
organizations still value customer
service. My wife and I will definitely
purchase the protection again
on our new sofa. You and your
company have been nothing but
great to work with."
J. W.